Legal

Refund Policy

Our scripts are digital licences granted the moment payment clears, so purchases are generally final. Here is exactly when we refund, when we do not, and how to ask. Last updated 5 September 2026.

1. Digital goods delivered immediately

Every purchase grants a licence to your Cfx.re account automatically, usually within minutes of payment. By completing checkout you ask us to deliver immediately and acknowledge that, once the asset is granted, the statutory right to withdraw from a distance purchase of digital content no longer applies. This is why refunds are handled case by case rather than on request.

2. When we refund

  • Duplicate purchase. You bought the same script or bundle twice, or bought a script that was already included in a bundle you own.
  • Not delivered. The asset has not appeared in your FiveM portal within 24 hours and we cannot fix the grant.
  • Does not work on a supported setup. The script does not function on the framework and dependencies listed on its product page, our support could not resolve it within 7 days of your ticket, and you followed the installation steps in the documentation.
  • Billing error. You were charged an amount different from the price shown at checkout.
  • Pre-delivery cancellation. We cancelled the order ourselves, for example because of a pricing mistake.

3. When we do not

  • You changed your mind, no longer run a server, or your server closed or was banned.
  • The script does not fit a framework, version or resource that is not listed as supported on its product page.
  • The problem is caused by a dependency, another resource, a modified config or an out-of-date server artifact, and the script works on a clean supported setup.
  • You bought scripts separately and later wanted the bundle price, or bought a bundle and only wanted part of it.
  • The licence was revoked because of a breach of the Terms of Service or the Licence (leaking, redistribution, bypassing escrow).
  • More than 14 days have passed since the purchase, unless the case is a billing error.

4. Subscriptions

You can cancel a subscription at any time in your Tebex account. Cancelling stops the next charge; the current period stays active until it ends and is not refunded in part. A renewal charged after you cancelled will be refunded. If you forgot to cancel, contact us within 48 hours of the renewal and we will look at it.

5. How to ask

Open a ticket on the support page or in our Discord within 14 days of the purchase and include:

  • the Tebex transaction ID from your receipt email;
  • the Cfx.re name you checked out with;
  • what happened, and for technical cases the first error from your server console.

We answer within a few days. Approved refunds are issued by Tebex to the original payment method, normally within 5 business days; your bank or PayPal may take longer to show it.

6. What happens after a refund

The refunded asset is revoked from your Cfx.re account, the Customer role tied to that purchase is removed and any server still running the script must stop doing so. Buying the same script again later is welcome.

7. Chargebacks

Please talk to us before disputing a charge with your bank or PayPal; almost every case is solved in a ticket. A chargeback opened without contacting us is treated as fraud: the asset is revoked, the Customer role removed, and the Cfx.re and Discord accounts involved are blocked from the store and the server. We contest such disputes through Tebex with the delivery records.

For anything not covered here, the Terms of Service apply.